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We are happy to accept returns of most new, unopened products and gently used products purchased from our website within 45 days of delivery. New, unopened products must be returned in the condition you received it and with the original box and/or packaging, along with your order information. If the product(s) you wish you to return is/are part of a set, then all components of the set must be returned with the product(s).
Your order information can be found on either your original online receipt or the invoice that arrived with your package.
If your product is defective or was damaged during shipment, please accept our apologies and contact Customer Service immediately for a resolution.
Please take the time to carefully package your returns along with the original packaging and receipt/invoice. You are responsible for all shipping and handling charges for returned products, and to ensure that the returned products are in good condition.
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product) so please reach out to Customer Service.
You will receive a return confirmation email from Customer Service within 5 business days if your products are eligible for return. Please print a copy of the return confirmation email, and include it in your return package along with the invoice associated with the product(s) being returned.
Note: We cannot process returns without both the invoice and return confirmation email included in the return package.
We do not take title to returned products until the item arrives at our distribution center, so we recommend that you insure your shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Note: We will dispose of any incorrect/mistaken returns, or returned products that do not comply with this Return Policy. No compensation will be provided for any disposed products.
For returned products that comply with this Return Policy, we will refund the actual purchase price for the product(s) plus any tax paid, after deducting any discounts, rebates, credits or refunds already issued and the prepaid return label fee. The original shipping and handling charges, if any, will not be refunded. Any points earned and associated with the returned product(s) will be deducted from your account.
Once the returned products arrive at our distribution center, we will inspect the products and process the refund within 15 business days. Refunds are credited to the original form of payment used when the order was placed on our website.
Again, we welcome you to contact us at any time.